Your privacy matters to us. This policy explains exactly what personal data phaaa collects, why we collect it, how we use it, and the rights you have as a player under Philippine data protection law.
These highlights summarize our approach. Please read the full policy below for complete details.
phaaa only collects the personal data that is strictly necessary for account operation, regulatory compliance, and delivering a quality gaming experience. We don't collect data for the sake of it.
All personal data is stored using industry-standard encryption and access controls. phaaa employs technical and organizational measures to protect your information from unauthorized access, loss, or disclosure.
As a Filipino player, you have rights under the Data Privacy Act of 2012. phaaa respects and upholds your right to access, correct, and request deletion of your personal data.
phaaa does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely for the purposes described in this Privacy Policy.
phaaa's data practices are designed around Philippine law, including the Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC).
We will notify you of any material changes to this Privacy Policy. You can also contact our Data Protection Officer at any time with questions or concerns about how your data is handled.
Important Notice: This Privacy Policy ("Policy") describes how phaaa Casino ("phaaa," "we," "us," "our") collects, uses, stores, and discloses personal information about you when you use the phaaa platform. By registering an account or using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
phaaa Casino is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Policy applies to all personal data collected through the phaaa website, mobile platform, customer support channels, and any other services operated by phaaa (collectively, the "Platform"). It covers data collected from registered players, prospective players, and visitors to the phaaa website.
phaaa operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). We also comply with applicable PAGCOR regulations regarding player data management and anti-money laundering record-keeping requirements.
For the purposes of the Data Privacy Act of 2012, phaaa Casino is the Personal Information Controller (PIC) responsible for the personal data collected through the Platform. This means phaaa determines the purposes and means of processing your personal information.
phaaa has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact our DPO at any time using the contact details provided in Section 14 of this Policy.
Data Protection Officer: For all data privacy inquiries, requests, and complaints, contact our DPO at [email protected] with the subject line "Data Privacy Request."
p haaa collects personal data that is necessary for the operation of our platform, regulatory compliance, and the delivery of our services. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, support, regulatory notices |
| Financial Data | GCash/Maya account details, bank account information, transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Wager history, game sessions, win/loss records, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session logs | Security, fraud prevention, platform optimization |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channels | Sending relevant offers and updates where consented |
phaaa does not intentionally collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, such as government-issued ID details for KYC verification. Where sensitive data is collected, it is handled with heightened security measures and processed only for the specific purpose for which it was obtained.
phaaa collects personal data through the following channels:
You provide data directly to phaaa when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion. This is the primary source of personal data we hold about you.
When you access and use the phaaa platform, we automatically collect certain technical data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. See Section 9 for more details on our use of cookies.
phaaa may receive personal data about you from third parties in limited circumstances, including:
Data received from third parties is handled with the same level of care and security as data collected directly from you.
phaaa uses your personal data for the following purposes:
phaaa will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Data Privacy Act of 2012, phaaa processes your personal data on the following legal bases:
phaaa does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
Where phaaa engages service providers located outside the Philippines, we ensure that appropriate safeguards are in place to protect your personal data in accordance with RA 10173. This may include contractual clauses, data processing agreements, or reliance on the recipient country's adequacy determination by the NPC.
phaaa will never share your personal data with third-party advertisers or data brokers for commercial marketing purposes without your explicit consent.
phaaa retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR regulations, AMLA requirements |
| Financial transaction records | 10 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| Gaming history and session logs | 5 years from account closure | PAGCOR compliance, dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interest, dispute resolution |
| Marketing preferences and consent records | Until consent is withdrawn + 1 year | Consent, legal compliance |
| Technical and security logs | 12 months on a rolling basis | Security and fraud prevention |
Upon expiry of the applicable retention period, phaaa will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.
Cookies are small text files placed on your device when you visit the phaaa website. They help us recognize your device, remember your preferences, keep your session active, and understand how you use our platform.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phaaa platform. Strictly necessary cookies cannot be disabled without impacting your ability to use the platform.
phaaa takes the security of your personal data seriously. We implement a range of technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
Data Breach Notification: In the event of a personal data breach that poses a real risk of serious harm to you, phaaa will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.
While phaaa employs robust security measures, no system is completely immune to security risks. You are also responsible for maintaining the security of your account credentials. Please refer to our Terms & Conditions for your account security obligations.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by phaaa:
To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." phaaa will respond to your request within 15 business days. We may need to verify your identity before processing your request.
Please note that certain rights are subject to limitations under RA 10173 and other applicable laws. For example, we may be unable to delete data that we are legally required to retain for regulatory or anti-money laundering purposes.
The phaaa platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. phaaa does not knowingly collect personal data from individuals under the age of 21.
If phaaa becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phaaa platform, please contact us immediately at [email protected].
phaaa employs age verification measures during registration and KYC processes to prevent underage access. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for more information.
phaaa reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — phaaa will provide advance notice to registered players via email or a prominent notice on the platform, at least 15 days before the changes take effect.
Your continued use of the phaaa platform after any amendments have taken effect constitutes your acknowledgment of the revised Policy. If you do not agree with the updated Policy, you may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how phaaa protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact phaaa's Data Protection Officer:
Data Protection Officer — phaaa Casino
Email: [email protected]
Subject Line: Data Privacy Request
Response Time: Within 15 business days
If you are not satisfied with phaaa's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
This Privacy Policy was last updated in January 2026. Previous versions are available upon request.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players who trust phaaa for safe, fair, and exciting online gaming.
Must be 21 or older to play. Gambling is addictive. Know when to stop.